Surveys
Help Desk
For OptimumSurveys.com
Customer service hours are
Monday - Friday 10:00am to 5pm EST
Please allow 24 to 48 hours response time during high volume times.
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1.) Not yet a member and have a general question about
how things work?
Please visit our FAQ page - CLICK HEREWe have
all the top questions we are asked answered here. No need to wait for a response!
If you have a question that is not answered on this page please place "General
Question"
or
Click
Here
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2.)
Did not receive access information after sign up?
If you have registered/paid but did not
receive access information for some reason please place "Registered, but did
not receive access info" or
Click
Here
NOTE: Please include
Paypal
receipt. Please forward the ENTIRE receipt to us. We must verify the
account in order to re-send access information. No access will be sent without
registration verification.
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Please read if you do not have access.
If you completed your registration and
missed the access information or did not receive access there is a link on your
Paypal.com online receipt that will give it to you.
If you still
cannot login please send us an email.
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| 3.) Do you
have access BUT Can't log in with access you have been given? If you are having problems logging in and your access
is not working please place "Can't log in with access given" in
the subject of your email or
Click
Here. Please include the username and password you are
trying to use but not gaining access with.
NOTE: Please include the username and password you are trying to
use OR please forward your entire Paypal receipt and we can re send access.
We must verify the account in order to re send access information. No
access will be sent without registration verification. |
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4.) Payment
questions?
Please place "Payment questions"
in the subject or
Click HereIf you already registered with a credit card and did not
receive access please use option #1 |
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